Frequently Asked Questions

 

Q: What if I need to cancel my order?

A: Custom orders usually cannot be canceled after having been placed. If it is possible, we must charge a restocking fee as per our vendors.  

Q: I'm using Safari browser and your design engine isn't working right.

A: We are working hard to resolve this compatibility issue.


Q: Do you accept returns?

A: We unconditionally stand behind our products and workmanship. If your purchase is defective in any way, we will exchange it for an equal or better item. As these items are custom created we don't offer refunds. Please inspect you order as soon as you recieve it and contact us in 3 business days if there is a problem. Items that are used, worn, washed, or otherwise not in new condition WILL NOT BE ACCEPTED as returns. But understand that our greatest hope is to keep you coming back always. We will jealously gaurd your possitive opinion of our work and service.

Q: Why was I charged sales tax?

A: We have a physical presence in Pennsylvania, as such any in state purchase must have a sales tax collected.

Q.How can I track my shippment?

A: If your order has already shipped, you should have received an email confirmation that includes a link to track your order. Simply click the tracking link within that message

Q: Do you do custom printing?

A: Sure, just click th Screen Print tab at the top menu bar and you will be taken to our screen printing section of the site.

Q: What is your turnaround time

A: -Standard: 7-10 Days
-Rush: 3-6 Days (Additional charges may apply)
-Super Rush 1-2 Days: May be possible - contact us for availability: (Additional charges may apply)
-Delivery times may vary during the holiday seasons. Please consult with a Sales/Service Representative if you have questions.

Q: May we see a proof of our design?

A: Yes, we can e-mail you a proof once you have placed an order.

 

 

 

 

 

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